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For Immediate Release
Oct. 31, 2019
Muscogee (Creek) Nation Department of Health statement concerning prescription fills
OKEMAH, Oklahoma — The Muscogee (Creek) Nation Department of Health experienced technical issues this week at the Okemah pharmacy, affecting wait times for prescriptions.
The robotic fill unit had a part malfunction, which resulted in manual fills of over 800 prescriptions in a day. A new part was received and installed on Oct. 30 to restore the system to working order.
“In addition to mechanical setbacks, MCNDOH is installing new software necessary for integration of their new refill center and familiarizing staff so that they may better serve patients. It is always difficult for our staff and patients when our equipment fails and technology upgrades are required,” MCN Secretary of Health Shawn Terry said. “The new refill center will take a significant workload off the clinic pharmacy and patients will be able to receive their medications much faster.”
Terry assured patients that operations will improve once these issues are resolved.
“MCNDOH would like to apologize for the delays, but remain confident these issues are being resolved and our patients will be much better served,” he stated.